Omnichannel
Schedule
Create notes and view in the Chat screen
AI automatically suggests scheduling
Send reminder notifications
Order
Command
Quick reply from template messages
Translate text with AI
Suggest completing answers with AI
Slow response
Warning about employee messages that respond slowly to customers on the screen
AI filters valid slow response messages to avoid increasing employee slow response rates
Emotion
AI automatically detects negative messages
Report to Management, Leadership to promptly grasp customer dissatisfaction
Media to text
Automatically convert images and audio to text
From the converted text content, AI continues to suggest actions: Scheduling, order placement, emotion detection, etc.
Translate
Automatically translate all content from customers
Translate employee chat content before sending to customers
Report
App Integration
API integration document
Create a custom application for the business right within the Chat screen